Social Customer Care is on its Way.
How is your team coping?
With the traffic...
And the opportunities.
47% of social media users have used social care.
42% expect a response within an hour.
Yet 70% of requests for service in social go unanswered.
How is your business being impacted?
SocialOptimizr is a Best-in-Class
Social Customer Care Platform
· PATENTED FILTERING TECHNOLOGY sifts out the junk, prioritizes and categorizes what's actionable
· Unique INDUSTRY SPECIFIC FILTERS for Airlines, Banks, Telcos
· Agent RESPONSE ASSISTANT and KNOWLEDGE BASE enable team collaboration, facilitating improved response times and rates
· Contact Center Specific REPORTS and ANALYTICS deliver insights and allow for system optimization
SocialOptimizr's technology used by:
1870 Broadway St. #200
Redwood City, California 94063