Social Customer Care is on its Way.

How is your team coping?

With the traffic...

The noise...

And the opportunities.

47% of social media users have used social care.

42% expect a response within an hour.

Yet 70% of requests for service in social go unanswered.

How is your business being impacted?

SocialOptimizr is a Best-in-Class

Social Customer Care Platform

  · PATENTED FILTERING TECHNOLOGY sifts out the junk, prioritizes and categorizes what's actionable

  · Unique INDUSTRY SPECIFIC FILTERS for Airlines, Banks, Telcos

  · Agent RESPONSE ASSISTANT and KNOWLEDGE BASE enable team collaboration, facilitating improved response times and rates

  · Contact Center Specific REPORTS and ANALYTICS deliver insights and allow for system optimization

Video — SocialOptimizr Secret Sauce and Feature Summary

SocialOptimizr's technology used by:


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© 2014 SocialOptimizr. All rights reserved.


Solariat has been acquired by Genesys and Social Optimizr will be soon
available for general release through their channels.

To learn more about Genesys, click here.